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Service Status In Horbury West Yorkshire
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Service Status In Horbury West Yorkshire
08-10-2015 9:17 AM
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Hi does anyone know how long the service is going to be down in Horbury westyorkshire ? It looks like the line was pulled down yesterday tea time and its still not been repaired.
Thanks Jason Bowness
adie:red removed all caps title as per link:rules]
Thanks Jason Bowness
adie:red removed all caps title as per link:rules]
Message 1 of 8
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Re: Service Status In Horbury West Yorkshire
08-10-2015 1:15 PM
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Hello !!!
Plusnet can you answer my question please.
Jason
Plusnet can you answer my question please.
Jason
Message 2 of 8
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Re: Service Status In Horbury West Yorkshire
08-10-2015 1:24 PM
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I very much doubt that the whole of Horbury is down so I assume this is local to you
Certainly this doesn't indicate general problem https://status.zen.co.uk/broadband/outages.aspx?number=01924
Certainly this doesn't indicate general problem https://status.zen.co.uk/broadband/outages.aspx?number=01924
Message 3 of 8
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Re: Service Status In Horbury West Yorkshire
08-10-2015 1:56 PM
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Hi there,
We haven't looked in to the issue as we've received no contact from yourself prior to this forum post, so we were not aware of any issues. You can report phone faults online here: http://www.plus.net/support/phone/troubleshooting.shtml
We haven't looked in to the issue as we've received no contact from yourself prior to this forum post, so we were not aware of any issues. You can report phone faults online here: http://www.plus.net/support/phone/troubleshooting.shtml
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 8
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Re: Service Status In Horbury West Yorkshire
08-10-2015 4:01 PM
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Hi
Still no DSL light on the fibre box. Turnned it off for an hour then back on.
Jason
Still no DSL light on the fibre box. Turnned it off for an hour then back on.
Jason
Message 5 of 8
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Re: Service Status In Horbury West Yorkshire
08-10-2015 4:09 PM
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If the phone line is down (pulled down?) then your broadband won't work as it's over the line. Please follow the link I provided.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 8
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Re: Service Status In Horbury West Yorkshire
08-10-2015 4:18 PM
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I know it wont work if the phone line is down. Im wanting to know if you know how long its going to be down for.
Jason
Jason
Message 7 of 8
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Re: Service Status In Horbury West Yorkshire
08-10-2015 4:27 PM
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No matter how often you ask, until you formally report a fault using the troubleshooter Chris linked, Plusnet are not going to start investigating!
In any case, sometimes the general fault is fixed but some odd lines still remain down so it's best to raise the fault anyway.
In any case, sometimes the general fault is fixed but some odd lines still remain down so it's best to raise the fault anyway.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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