Service Levels
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Re: Service Levels
02-12-2015 8:28 AM
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Pretty sure it will be, but can you confirm you are seeing the degraded speeds using a wired connection to the router.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Service Levels
03-12-2015 9:23 PM
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Just to clarify, I will be updating here, on twitter and other pubic forums until the problem is resolved. I am going to make it worthwhile for Plusnet to fix my problem by raising awareness of their poor service to others every day. If I need publically embarrass plusnet to fix the problem sobeit. I will be raising the issue with the ombudsman next, as well.
Re: Service Levels
04-12-2015 2:13 PM
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Does your Plusnet IP profile match or closely match the BTW IP profile or not ? which BT modem or modem /router are you using ? and do you know which type of FTTC cabinet you are connected to ? for us forum users to be able to help you further we need to know ideally the modems stats and as requested a screen shot of the BTW PT showing your current IP profile and the sort of throughput level that shows your problem
Re: Service Levels
04-12-2015 2:48 PM
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Quote from: deathtrap I was seeing regular capacity/ plusnet issues for around 5 mths, nothing was fixed in that time for me, Why do you think that your IP profile is related to the issues you see, if it is network congestion /contention causing poor throughput, the IP profile isn't linked to that, if DLM has intervened in a negative way ,and the BT engineer couldn't find any fault with the copper pair between your modem and the DSLAM in the FTTC cab , and he won't reset DLM because he couldn't find a fault then apart from the ISP sending another engineer who may also not find a fault , then what?
Does your Plusnet IP profile match or closely match the BTW IP profile or not ? which BT modem or modem /router are you using ? and do you know which type of FTTC cabinet you are connected to ? for us forum users to be able to help you further we need to know ideally the modems stats and as requested a screen shot of the BTW PT showing your current IP profile and the sort of throughput level that shows your problem
I am convinced that I have had this problem before. Previously my connection was managed down, getting a little slower and slower. Eventually a BT engineer came out reset the profiling and all was 60MB+ loveliness again.
This time it seems that because no fault has been found BT have not reset the line profiling.
I dont know what type of FTTC have, but an using the regular BT chorus modem along with an asus ac66 router.
Not really expecting tech support from the forum. I just want Plusnet to fix the problem. I started the thread in regards the poor service levels to fix the problem.
Re: Service Levels
04-12-2015 11:07 PM
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Quote from: zaphodb
This time it seems that because no fault has been found BT have not reset the line profiling.
I dont know what type of FTTC have, but an using the regular BT chorus modem along with an asus ac66 router.
Not really expecting tech support from the forum. I just want Plusnet to fix the problem. I started the thread in regards the poor service levels to fix the problem.
If BT are unable to find a fault and fix it they wont as a rule reset DLM to the wide open dlm profile it starts on once the service is live, there isn't anything the isp can do about that ,
The IP profile is a completely different thing, it's rate is set by the rate the modem sync at,
There are 2 brands of BT openreach modems Huawei and ECI , the sticker on the bottom will show the brand and model ect
Re: Service Levels
05-12-2015 12:29 AM
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Re: Service Levels
06-12-2015 3:03 AM
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Re: Service Levels
06-12-2015 10:34 AM
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Re: Service Levels
03-02-2016 9:45 AM
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me again.
Plus net eventually managed to get my line speed backup to previous levels as Iknow they can. Guess what. A month later and my line speed is now 10 MB slower again,and falling. After going through hours of testing and corresponding with support I guess I will have my proper line speed restored again for a bit.
I know If I do nothing my linespeed will drop to 38MBps.
Surely Plus net monitor performance of linespeed. And if so why dont hey take correctlive action without me having to gotoall this ongoing effort just to get the product I am due. I am going to raise a complaint to the regulator this time.
Re: Service Levels
03-02-2016 10:10 AM
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Re: Service Levels
03-02-2016 1:41 PM
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You're expecting too much. You're paying for residential broadband. That means there are almost no guarantees. If you want someone to monitor your line and fix problems as soon as they occur you need to be on a more expensive package. It's possible that AAISP do that (I know that they monitor pings and notify you of a total connection failure) but I have my doubts. The kind of connection monitoring you want is usually only offered on leased lines that cost several hundred pounds a month.
Quote from: zaphodb Surely Plus net monitor performance of linespeed.
From your description I suspect we're just seeing DLM kicking back in to cope with a less than perfect line. If so then it's questionable whether it's even a fault. DLM is part of BT's xDSL offerings precisely because it's expected to be needed. You may just have to accept that your line is noisy and learn to live with it. If you need a better connection consider switching to AAISP who are known to be more proactive at chasing issues.
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