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Service Information holding page... 62.6.38.125... Help please!

edithkirk189
Newbie
Posts: 2
Registered: 05-05-2018

Service Information holding page... 62.6.38.125... Help please!

Had this issue now for a couple of days and just seem to start all of a sudden... can anyone help please?
Connection all seems OK...
2 REPLIES
RichardB
Pro
Posts: 367
Thanks: 117
Fixes: 4
Registered: 19-11-2008

Re: Service Information holding page... 62.6.38.125... Help please!

Hi Edithkirk189,

It looks like the connection between your router and Plusnet is awry.

This may be only something that PN can resolve, you may have to contact by by phone.

However, there are a couple of actions you can do which may resolve the problem.

Have you powered the router off and on again?

If not it is worth a try, I suggest leaving the router off for 30 minutes.

If that fails and you are using a PlusNet hub one router, there is a reset button hidden inside the router and accessible via a pin hole on the back of the router. Press and hold this in with a paper clip, until the router restarts.

Let us know what happens.

Regards

Richard

edithkirk189
Newbie
Posts: 2
Registered: 05-05-2018

Re: Service Information holding page... 62.6.38.125... Help please!

Neither of these successful unfortunately. Can anyone from PN help please?