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Service Dropping - Low DSL Uptime

markgolledge
Newbie
Posts: 3
Registered: 03-09-2017

Service Dropping - Low DSL Uptime

Hi All,

 

I'm finding that over the last couple of weeks I've been getting intermittent drop-outs on my line (DSL up-time on the router is hours rather than days - latest is 6hrs but I've had problems recently). 

 

I've logged a ticket with Plusnet, tested the phone line for noise (isn't any). but would welcome thoughts from others on here.

 

BT Wholesale Test (below) doesn't appear to show any problems. Can you advise on whether the stats here look normal?

 

Thanks!

 

Statistics

Data Rate:  20000 kbps / 74483 kbps

Maximum Data Rate: 20056 kbps / 78336 kbps

Line Attenuation: 21.8 dB / 16.9 dB

Noise Margin: 6.0 / dB 5.0 dB

Signal Attentuation: 21.6 dB / 17.0 dB

 

1. Product name: Plusnet Hub

3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 14/08/17

4. Board version: Plusnet Hub One

23. Modulation: G.993.2 Annex B

24. Software variant: AA

25. Boot loader: 1.0.0

 

 

BT Wholesale Test

 

1. Best Effort Test:  -provides background information.

Download Speed   65.77 Mbps     0 Mbps 72.1 Mbps Max Achievable Speed

Download speedachieved during the test was - 65.77 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-72.1 Mbps .
Additional Information:
IP Profile for your line is - 72.1 Mbps


2. Upstream Test:  -provides background information.

Upload Speed   16.92 Mbps     0 Mbps 20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 16.92Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,815
Thanks: 1,920
Fixes: 348
Registered: 21-04-2017

Re: Service Dropping - Low DSL Uptime

Hi Mark,

 

Those stats look normal. From testing your line we're not identifying any issues either. Whilst we're seeing two drops in your connection within the past 24 hours I'd go as far as saying the connection is stable.

 

 

Do you experience more drops than indicated above?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
markgolledge
Newbie
Posts: 3
Registered: 03-09-2017

Re: Service Dropping - Low DSL Uptime

Thanks for the quick response.

I'll keep an eye on it over the next few days and see if I get other issues.

 

It might be the device I've been connecting on rather than the line.

Thanks!

 

 

Mark

Plusnet Help Team
Plusnet Help Team
Posts: 6,815
Thanks: 1,920
Fixes: 348
Registered: 21-04-2017

Re: Service Dropping - Low DSL Uptime

No problems Mark, keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team