Service Dropping - Low DSL Uptime
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Service Dropping - Low DSL Uptime
03-09-2017 4:40 PM
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Hi All,
I'm finding that over the last couple of weeks I've been getting intermittent drop-outs on my line (DSL up-time on the router is hours rather than days - latest is 6hrs but I've had problems recently).
I've logged a ticket with Plusnet, tested the phone line for noise (isn't any). but would welcome thoughts from others on here.
BT Wholesale Test (below) doesn't appear to show any problems. Can you advise on whether the stats here look normal?
Thanks!
Statistics
Data Rate: 20000 kbps / 74483 kbps
Maximum Data Rate: 20056 kbps / 78336 kbps
Line Attenuation: 21.8 dB / 16.9 dB
Noise Margin: 6.0 / dB 5.0 dB
Signal Attentuation: 21.6 dB / 17.0 dB
1. Product name: Plusnet Hub
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated 14/08/17
4. Board version: Plusnet Hub One
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
BT Wholesale Test
1. Best Effort Test: -provides background information.
Download Speed 65.77 Mbps 0 Mbps 72.1 Mbps Max Achievable Speed
Download speedachieved during the test was - 65.77 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-72.1 Mbps .
Additional Information:
IP Profile for your line is - 72.1 Mbps
2. Upstream Test: -provides background information.
Upload Speed 16.92 Mbps 0 Mbps 20 Mbps Max Achievable Speed
Upload speed achieved during the test was - 16.92Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Service Dropping - Low DSL Uptime
03-09-2017 4:48 PM
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Hi Mark,
Those stats look normal. From testing your line we're not identifying any issues either. Whilst we're seeing two drops in your connection within the past 24 hours I'd go as far as saying the connection is stable.
Do you experience more drops than indicated above?
Re: Service Dropping - Low DSL Uptime
03-09-2017 4:50 PM
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Thanks for the quick response.
I'll keep an eye on it over the next few days and see if I get other issues.
It might be the device I've been connecting on rather than the line.
Thanks!
Mark
Re: Service Dropping - Low DSL Uptime
03-09-2017 5:40 PM
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