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Servers not responding

kitmoore
Newbie
Posts: 2
Registered: 3 weeks ago

Servers not responding

Ever since I’ve moved to fibre optic broadband (from sky standard broadband) I’ve had many issues with the server not responding. When I perform a speed test it seems okay.
Could there be a problem with my router?
This is painfully disappointing as I was receiving a much better service with sky and without fibre and slower download speeds. I had perhaps one or two issues with sky over a 14 month period. I’ve now had several with Plusnet over a 14 day period.
Seen as my service started 14 days ago can I please cancel this service? As I feel it will be a waste of money based on the last 14 days.
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2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Servers not responding

Sorry to hear you're having issues.

I've tested your line and our tests aren't showing any problems.

Can you provide more information about the issues you're having?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kitmoore
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Servers not responding

The original problem seemed to resolve itself overnight.

I do have varying download speeds between 12Mbps and 36Mbps which is disappointing. Especially when it drops below my previous provider who gave a minimum of 17Mbps on a standard connection. I feel that paying more for fibre has given me minimal benefit at times.

Do you have any suggestions?

It also seems much worse using my iPhone, I've seen other customers with similar issues using iPhones connected to Plusnet routers. Again, any suggestions would be appreciated.

 

Thanks.