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Serious drop in download speeds

Alucidnation
Grafter
Posts: 180
Thanks: 8
Registered: 03-01-2015

Serious drop in download speeds

Perhaps someone at Plusnet could look into this please

Its been bad all day so after a few hops i am presented with this, and i cant find anywhere to report a possible fault.
8 REPLIES
Alucidnation
Grafter
Posts: 180
Thanks: 8
Registered: 03-01-2015

Re: Serious drop in download speeds

earlier this eve...

10pm Friday night...


Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Serious drop in download speeds

Can you identify the full path of the Gateway you are on with the low speed please as suggested in reply #428 (and reply #424) of the Capacity thread.
Quote from: Anotherone
So in summary, it could be useful for users to post not only their TBB graphs and/or BQMs but also the full ID of the Gateway they are connected to, as explained above.
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: Serious drop in download speeds

Same here. And this time I don't think it's the 'gateway issue' as multithreading doesn't help.

lo0-central10.pcl-ag08.plus.net
The BTW test gives me the same download speed but then craps out and says it can't get my details :-/
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Serious drop in download speeds

Not looking good. Have you tried a Gateway hop?
I wonder if you possible have a local congestion issue happen?
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: Serious drop in download speeds

Quote from: Anotherone
Not looking good. Have you tried a Gateway hop?
I couldn't be bothered but I've just checked it again and now it's fine (wonderful in fact):

lo0-central10.pcl-ag08.plus.net
I checked my modem and router and they were idle at the time.
[me=Andrue]shrugs. [/me]
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Serious drop in download speeds

As you've had few issues of late that might be the best option, it might be a "one-off" for some obscure reason.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Serious drop in download speeds

@Alucidnation
Re: your reply #1 and my reply #2, I see that in the Gateway thread you identified the gateway as link3-central10.pcl-gw01.plus.net (84.93.249.164) (believed to be pcl-bng02). Are you still connected to that and are your issues continuing?
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Serious drop in download speeds

@Alucidnation
Is it possible for you to carry out the additional steps after the BT Speedtest fails?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team