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Self test page missing

FIXED
Eserim
Rising Star
Posts: 388
Thanks: 17
Registered: ‎01-08-2007

Self test page missing

OK - another thing that looks like it has been removed (along with the ability to log calls online) - I can't seem to find the self test broadband wizard anymore - has it been removed.

I'm getting connection drops that are resolved with router and modem restarts and wanted to run this check before attempting to contact support - an option I am dreading.

 

Cheers

Eserim

3 REPLIES 3
BrightonRock
Pro
Posts: 474
Thanks: 125
Fixes: 8
Registered: ‎09-04-2016

Re: Self test page missing

Fix

Is this what you were looking for? https://www.plus.net/apps/kbdfaults

Eserim
Rising Star
Posts: 388
Thanks: 17
Registered: ‎01-08-2007

Re: Self test page missing

Yep - many thanks - out of interest what click route did you take to get there from the Plus Net home page?  

BrightonRock
Pro
Posts: 474
Thanks: 125
Fixes: 8
Registered: ‎09-04-2016

Re: Self test page missing

Glad to have been of help. How to get there from the home page?

help & support > troubleshooting broadband > broadband problems & how to fix them > check if you have fixed the problem > troubleshooter

I have a (possibly fallacious) memory that there is another route but finding this one took me 2 or 3 goes.........