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Self install of FTTC migration?

jimrichards92
Dabbler
Posts: 10
Registered: 29-01-2014

Self install of FTTC migration?

My mum is planning on switching to plusnet but she already has BT infinity, Will she still need an engineer to visit even though she has the FTTC modem modem installed?
8 REPLIES
Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: Self install of FTTC migration?

In a word No! . The transfer can be done without an engineer visit to the property
davidwalker900
Grafter
Posts: 123
Registered: 04-11-2013

Re: Self install of FTTC migration?

no need for a engineer to visit if she has bt infinity
jimrichards92
Dabbler
Posts: 10
Registered: 29-01-2014

Re: Self install of FTTC migration?

Sweet  Grin
Community Veteran
Posts: 3,186
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Self install of FTTC migration?

Plusnet have No self install install yet, so yes she will need a visit.  It might not be needed but openretch will go through the motions anyway.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: Self install of FTTC migration?

Sorry but that is not correct. If you are moving from BT Infinity you will already have had the engineer to install the new faceplate, so if you have the openreach modem an engineer visit will not be required. When i moved from BT infinity  to Plusnet Fibre  there was no engineer visit. If you do not have a modem then yes a visit will be required.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Self install of FTTC migration?

You'll likely still receive all the notifications from us about an engineers visit, however as there is already fibre active on the line there shouldn't be one actually attending.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Self install of FTTC migration?

So the same as a normal fibre installation then?  Grin
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Self install of FTTC migration?

Good job I wasn't drinking coffee when I read your post avatastic  Grin