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Same speed as before Fibre...

Bexhill35
Newbie
Posts: 5
Registered: 20-11-2015

Same speed as before Fibre...

Hello,
It was my understanding that an engineer would be coming to install the Fibre... 
I received an email indicating that " Your broadband product change is now complete "...
So what did I do?  I followed the instructions to setup the Hub and my wireless account.
Once everything has been setup I went to http://www.speedtest.net/ and tested my speed.
No change whatsoever.  As I have a login, It is easy to track
  I have added as attachment my speed history and it is easy to see the best speed I had is from office but - as I work from home - my speed hasn't changed at all.
If "this is it" and nothing else can be done then I want to go back to "normal" as I don't see the point in paying more for the same speed...
Thanks,
4 REPLIES
Bexhill35
Newbie
Posts: 5
Registered: 20-11-2015

Re: Same speed as before Fibre...

Just to clarify:
These speeds are NOT using the VPN.  These are the speeds from my "non work computer" as the VPN is a bit slower...
runhare
Aspiring Pro
Posts: 512
Thanks: 47
Fixes: 1
Registered: 09-10-2007

Re: Same speed as before Fibre...

You need to raise a ticket on your account. This is a discussion forum. It might be picked up by PN staff if they look,  but they meay not be able to identify your customer details from this post
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Same speed as before Fibre...

You can't raise a ticket
Check Current Line Speed - see my sig for a link
If it needs changing use Live Chat
However before doing that see what this says about IP profiles http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
Seatonsurfer
Newbie
Posts: 9
Registered: 30-11-2015

Re: Same speed as before Fibre...

I had the same problem and all it needed was to reboot the hub. Speed then increased to what I expected. Worth a try.