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Same Email From Plusnet

FIXED
Grafter
Posts: 30
Thanks: 4
Registered: ‎27-05-2015

Same Email From Plusnet

i have just received the same email below and have been with plusnet for over 5 years

and i think i am also on the Legacy 55/10 product,?

 

 
At Plusnet we believe in being honest and straight talking. We've recently become aware of a problem with your broadband, which means you have been set-up on Unlimited Fibre Extra (66Mbps average download speed) rather than the Unlimited Fibre product (36Mbps average download speed) that you signed up to.

We will need to work with our suppliers to update your service to make sure you're getting the right product you signed up to. We will make this change within the next month.

 

screenshot-www.dslchecker.bt.com-2019.03.06-19-51-46.png

 
 
 
5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 17,980
Thanks: 5,726
Fixes: 963
Registered: ‎21-04-2017

Re: Same Email From Plusnet

Fix

Hi there.

Sorry for any confusion caused by the e-mail and thanks for letting us know. It looks like this is similar to one here.

I've placed an order to provision your fibre product on 55/10 from the 80/20 service it's on now. This will match you up with your account package while keeping the bonus speeds of 55mbps.

I've also e-mailed the project owner to request that you're taken out of the automated migration work so we won't be downgrading you to 40/10.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Grafter
Posts: 30
Thanks: 4
Registered: ‎27-05-2015

Re: Same Email From Plusnet

Great News Smiley

 

Thank You again

 

David

Plusnet Help Team
Plusnet Help Team
Posts: 17,980
Thanks: 5,726
Fixes: 963
Registered: ‎21-04-2017

Re: Same Email From Plusnet

No problem David, let me know if you need any further assistance Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Grafter
Posts: 30
Thanks: 4
Registered: ‎27-05-2015

Re: Same Email From Plusnet

Broadband Speed Test Results
 
                                                                         Download Speed (Mbps): 47.92

                                                                             Upload Speed (Mbps) : 8.16
                                             
                                                                                        Ping Latency (ms): 28
 
There goes the bonus speeds of 55mbps.?
 
 
 
Plusnet Help Team
Plusnet Help Team
Posts: 17,980
Thanks: 5,726
Fixes: 963
Registered: ‎21-04-2017

Re: Same Email From Plusnet

I'll add a reply to your newer thread shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team