Same Email From Plusnet
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- Re: Same Email From Plusnet
06-03-2019 8:08 PM - edited 06-03-2019 8:34 PM
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i have just received the same email below and have been with plusnet for over 5 years
and i think i am also on the Legacy 55/10 product,?
At Plusnet we believe in being honest and straight talking. We've recently become aware of a problem with your broadband, which means you have been set-up on Unlimited Fibre Extra (66Mbps average download speed) rather than the Unlimited Fibre product (36Mbps average download speed) that you signed up to. We will need to work with our suppliers to update your service to make sure you're getting the right product you signed up to. We will make this change within the next month. |
Fixed! Go to the fix.
06-03-2019 8:38 PM
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Hi there.
Sorry for any confusion caused by the e-mail and thanks for letting us know. It looks like this is similar to one here.
I've placed an order to provision your fibre product on 55/10 from the 80/20 service it's on now. This will match you up with your account package while keeping the bonus speeds of 55mbps.
I've also e-mailed the project owner to request that you're taken out of the automated migration work so we won't be downgrading you to 40/10.
Hope this helps.
Re: Same Email From Plusnet
06-03-2019 8:46 PM
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Great News
Thank You again
David
Re: Same Email From Plusnet
06-03-2019 8:49 PM
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Re: Same Email From Plusnet
07-03-2019 9:07 PM - edited 07-03-2019 9:09 PM
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Upload Speed (Mbps) : 8.16
Ping Latency (ms): 28
Re: Same Email From Plusnet
07-03-2019 9:49 PM
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