Sagem 2704n daily reset
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Sagem 2704n daily reset
29-07-2015 4:51 PM
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I check the uptime in the Helpdesk option in the router pages and, regularly as clockwork, the uptime goes back to zero. At this point I lose wifi and ethernet but my connection isn't reset. I know this from my TV which, if it loses everything totally, won't see the internet until the wifi and content is refreshed. This has not happened - I just lose connection for about 30 seconds and then everything is back up. I'm not doing anything different to any other time - just browsing, playing games, watching TV, sometimes streaming.
Ahah I thought, I'll get it to reboot when I want and powered the router down then back up at a time that was more convenient to me (early one morning). Nope, come ~19:00 down goes the internet. So surely this has to be something to do with the Plusnet config of the router? I have even changed to a static IP as some of the games I play don't like it if you log in from a different IP address. I think one day it changed 3 times which was when I gave up and went static. If I wasn't static now, I'd be much more irritated by the drop.
The BT modem stays connected - it's just the router that drops. The only reason I can see for this is to assign a different IP address - I'm not sure why though? And would the router get the IP rather than the modem?
So, has anyone else with one of these Plusnet Sagem routers seen the same thing please?
Re: Sagem 2704n daily reset
29-07-2015 5:27 PM
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If you want to Reboot btw, it's best to login and click Disconnect on the Home page, wait about 30 seconds and then Reboot. You may need to login again and click Connect to establish a new PPP session.
If this "disconnect" problem continues, click Disconnect, then do a factory reset and let it set up your connection again, and then do any other customisation you need. See if that fixes it.
Re: Sagem 2704n daily reset
29-07-2015 7:46 PM
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- Access Control settings are not enabled so nothing going on there
- I disconnected from the menu option, left it over 30 seconds then reconnected
- To be on the safe side I also performed a factory reset
All of this was about 18:30 this evening. Just checked my router - up time is now 13 minutes, so it went down again around 19:30. It always seems to be about 24 hours plus 10 minutes or so.
Re: Sagem 2704n daily reset
29-07-2015 10:00 PM
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I presume they mean that turning a laptop on is too intense an activity for a router to deal with, still no one from PN has answered this for me.
Re: Sagem 2704n daily reset
29-07-2015 11:01 PM
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@skimarqueshc
I presume you can be certain that the Modem isn't losing sync when this happens? Does it happen with a similar pattern to Profiterole or is it more random?
Both of you, Is this happening using Ethernet connections or Wireless or both?
Unless you have a different Router to try, you could both try setting up a PPPoE Dialler to connect a computer direct to the Modem to see if that stops the problem and rule out the Router (obviously you can't have other devices connected during this test). There's a similar Library article for XP if you are still using it instead of Vista or Win7. For any other OS, you'll have to google, but it should be a similar arrangement.
If the disconnection is happening in a regular timeslot, this should be easyish to test out.
Re: Sagem 2704n daily reset
30-07-2015 5:20 AM
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Re: Sagem 2704n daily reset
30-07-2015 9:55 AM
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I know when it drops as if I am on my wired device a internet service stops for about 20/30 seconds becfore coming back on, wired connections are good from then on, sometimes to reconnect wirelessly I have to go in the router and disable/reeenable wifi.
PN have told me the router is basic and probably cant cope with what I am doing but it is usually either on Skype around 1800-1830 or anytime later when turning one of 2 laptops on.
Re: Sagem 2704n daily reset
30-07-2015 2:28 PM
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Quote from: skimarqueshc PN have told me the router is basic and probably cant cope with what I am doing but it is usually either on Skype around 1800-1830 or anytime later when turning one of 2 laptops on.
It may be a "basic" router, and the firmware highly locked down, but that remark from a PN agent is complete and utter rubbish, and I think using two alternative routers proves it as well. Do you have an open fault ticket for this issue still? Please post the ticket number (even if closed) for one of the CRT to have a look at this.
Re: Sagem 2704n daily reset
30-07-2015 2:40 PM
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Firmware version: 7.273.1_F2704N_Plusnet
Re: Sagem 2704n daily reset
30-07-2015 4:18 PM
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Question #108225558
Re: Sagem 2704n daily reset
30-07-2015 4:47 PM
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It turned out it was a conflict between the latest version of Avast and the ISP specific firmware. Avast introduced Home Network Security as part of their suite last November which causes the Sagem Router to reset at regular intervals. There are 2 solutions:
- Turn of Home Network Security
- Use a different AV
I've turned HNS off for now. It will be interesting to see what happens this evening but I'm almost certain the router will stay stable. If anyone is interested the instructions are:
Go to AVAST Settings / Tools and selecting Home Network Security to OFF (and a reboot for it to take effect)
That ISPs users believes it also affected ADSL users so if PN issue the same router for ADSL this should be mentioned to anyone seeing regular router drops as well (I'm looking at you @Anotherone as you seem to help out so much around here lol).
I'll report back later but I wonder if @skimarqueshc used Avast as well. I bet @11110_110 doesn't
Re: Sagem 2704n daily reset
30-07-2015 5:07 PM
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Re: Sagem 2704n daily reset
30-07-2015 5:10 PM
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I'm going to look a complete idiot if my router drops later
Re: Sagem 2704n daily reset
30-07-2015 5:42 PM
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Re: Sagem 2704n daily reset
30-07-2015 5:48 PM
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