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SOLVED: Internet connection problems: SOLVED

BST
Grafter
Posts: 46
Thanks: 2
Registered: 21-07-2014

SOLVED: Internet connection problems: SOLVED

Hi, could you please check if there are any ongoing issues in my area please.
Whenever i try and log into my router it comes up with an EE login page unless i connect by wire to the router.
Also speedtest seems to indicate that i am on the EE high speed internet.
My son has been complaining for a couple of days about slow internet and gaming being virtually impossible online at the moment.
I have updated to the latest router firmware "Asus RT-66U" and even reset the router with no luck.
Thanks.
5 REPLIES
Community Veteran
Posts: 6,393
Thanks: 510
Fixes: 46
Registered: 30-07-2007

Re: Internet connection problems

Sounds like you're accidentally connecting to so done else's WiFi!
BST
Grafter
Posts: 46
Thanks: 2
Registered: 21-07-2014

Re: Internet connection problems

Thanks for the reply Smiley
I have connected by wire and not wirelessly but it still says EE?
EDIT: i also have dual wifi 2,4 and 5, both are connected to my home network and shaowing as EE?
mav:quote
Kevin
Rising Star
Posts: 150
Thanks: 12
Registered: 12-10-2007

Re: Internet connection problems

Maybe you've been "slammed"? http://ask.ofcom.org.uk/help/telephone/slamming
Kevin.
BST
Grafter
Posts: 46
Thanks: 2
Registered: 21-07-2014

Re: Internet connection problems

Hi and thank you for all of the replies Smiley
i have left everything disconnected for an hour and a half, plugged it all back in again and it all seems to be back to normal now.
I dont know what the issue was but it seems to have resolved itself now
So much for my relaxing sunday morning catching up on the weeks TV  Grin
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: SOLVED: Internet connection problems: SOLVED

HOMEPLUGS probably  Wink