S/N up Broadband speed down, " yet again"!

[#1]

 My profile seems to have reverted back to setting the s/n to around 11dB again, meaning the speed has been dropped back to 23Mbs. Can you initiate a 'retrain' and maybe change my profile to stop this happening again.

Moderator's note by Mike (Mav): Duplicate post in a 'fixed' thread  removed in favour of this thread..

[#2]

Will someone pickup please.

[#3]

Thanks for your post @smilers63 

Apologies for the delayed response. Our tests are showing your line speed artificially restricted at 25mbps with no obvious causes as to why so I've arranged for a DLM reset which should go through within the next 3 working days.

Let us know if you've not seen an increase afterwards so we can investigate further.

[#4]

Gandalf, thankyou for your response, I will wait and see. I will keep you posted.
From running Bt dsl check, I see the restrictions were first observed on the 7 th January. This appears to happen every 5 weeks if you look at the historic view of my account.
Thanks again K.R

[#5]

No problem, if this happens again I'd recommend we arrange an engineer to try to get to the root cause for this.

[#6]

Hello Gandalf, back to square one I 'm afraid.20 Mbs download 7 Mbs upload.
I accept a possible charge. Available dates for engineer visit are. 14th,17th 18th, 19th February all 8:00am to 1:pm.
Thanks Kev R

[#7]

Morning Kev. I've raised a new fault to our suppliers (as the previous one closed in their system due to a lack of inactivity) and I'm just waiting for the system to give me the option to book the engineer.

As soon as I've been able to I'll update your support ticket with the details.

[#8]

Many thanks.

[#9]

Hello Gandalf,
Thankyou for all your time and effort you have put in.
My actual download is 31.5 Mbs, uploads 7.0Mbs. Reduced from 35.8/8.0 when latest engineer present.
I will give it a week and keep you posted.
Thanks Again Anoush,
Kev
(what fix have BTW been able to overnight?)

[#10]

Hi Kev, thanks for the post back. No problem I'm glad to see we're finally making some progress and your speeds are back up now with miniminal errors on the line. We've not been told what changes had been made, but hopefully that's sorted moving forward now. I'm going to check back on Monday next week to see how things are after a few days.

Cheers,

Anoush

[#11]

Good afternoon Gandalf,
Things appear to be going south again, download now 28.0, upload 6.5 Mbs. snr downlink Up to 8.1 from 6.0. Slow Internet.
Cheers Kev.

[#12]

Hi Kev, I'm sorry to see your speeds have dropped down again. Line tests are showing this and that there are still errors showing on the line so we'd need to arrange another engineer visit to investigate further unfortunately.

Could you add a reply to your fault ticket 198302370 with some dates you'd be free for a visit? Preferably an afternoon slot, my thinking is that I can ask the engineer to call us and if I'm in the office (This week I'm working late shifts) the adviser can transfer the call to me and I'd be able to explain the fault in the hope that assists with the investigation. 

[#13]

Hi Anoush,
Thank you for your input. Engineer soak tested main socket for 10 mins no errors found, then soak test to router for 10 mins no errors showing. Left test gear connected at socket andretested line at cabinet found 100's faults per second at cabinet. Outcome did a lift and shift at cab to new port, ( speeds have now increased) engineer suggested monitor over next week to 10 days.

[#14]

Hi Kev, thanks for the update.

Our tests are still showing an enormous amount of errors on your line though, yesterday when I tested it was 465 within a 15 minute period and today it's 186. I've passed this back to our suppliers again, but if the errors aren't causing a noticeable issue, that's good and we'll see how things go over the next week or so.

Let me know if you do notice any problems though.

[#15]

Speeds still dropping, Monday am for engineer will be fine.
Thanks again Anoush.
Kev. R