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Rubbish router, terrible wifi and line drop outs.

Robbiej
Newbie
Posts: 5
Registered: 3 weeks ago

Rubbish router, terrible wifi and line drop outs.

Have been with Plusnet since the beginning of the year on the fire unlimited package. Previous to this I had been with BT for my phone line and internet for 5 years without any line or wifi issues.

 

Since moving over to plusnet:

Wifi connection throughout the house is intermittent, despite having separated the 5g channel
Wifi speeds across the entire house when working is abysmal, never had any issues with previous routers
The Line goes offline/down at least twice a day, normally during working hours
Line speed from a PC plugged in to the LAN shows a great down/up speeds, however the wifi, even sat next to the router on a mobile device/tablet is rubbish.

 

I'm considering just binning plusnet off and going back to BT. It certainly seems like the router cannot handle 10+ devices using the wifi, even during day when a majority of them a turned off/locked and I'm working from home my video and voice calls will drop out. Even worse when sharing a screen.

 

7 REPLIES 7
Robbiej
Newbie
Posts: 5
Registered: 3 weeks ago

Why cant I post new topics?

Unable to start new topics.

Robbiej
Newbie
Posts: 5
Registered: 3 weeks ago

Re: Why cant I post new topics?

Seems that posting router logs in a post flags your post as spam.spam.JPG

Robbiej
Newbie
Posts: 5
Registered: 3 weeks ago

Re: Rubbish router, terrible wifi and line drop outs.

Wifi logs are full of the following: 

th00: STA bc:83:85:26:97:41 IEEE 802.11: Client associated
17:58:10, 29 Apr. ath00: STA bc:83:85:26:97:41 IEEE 802.11: Client disassociated
17:58:10, 29 Apr. ath00: STA bc:83:85:26:97:41 IEEE 802.11: WiFi registration failed

 

 

Information for Helpdesk agents

When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.
 
1. Product name: Plusnet Hub
2. Serial number: +081441+
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 05:54:01
6. Data rate: 10548 / 59060
7. Maximum data rate: 11653 / 59896
8. Noise margin: 7.8 / 3.8
9. Line attenuation: 27.3 / 20.1
10. Signal attenuation: 26.8 / 19.2
11. Data sent/received: 1.5 GB / 4.0 GB
12. Broadband username: @plusdsl.net
13. 2.4 GHz Wireless network/SSID:  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:  
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 10:d7:b0:24:df:b0
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

 

Moderators Note: Personal information removed

dvorak
Moderator
Moderator
Posts: 25,313
Thanks: 4,670
Fixes: 1,183
Registered: ‎11-01-2008

Re: Rubbish router, terrible wifi and line drop outs.


Moderators Note


This topic has been released from the spam filter and others merged in.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MisterW
Superuser
Superuser
Posts: 9,579
Thanks: 2,461
Fixes: 185
Registered: ‎30-07-2007

Re: Rubbish router, terrible wifi and line drop outs.

I'm considering just binning plusnet off and going back to BT. It certainly seems like the router cannot handle 10+ devices using the wifi, 

@Robbiej 

Just go back to using your BT router. All you need to do is change the PPPoE username and password to your plusnet ones.

RichardB
All Star
Posts: 792
Thanks: 249
Fixes: 24
Registered: ‎19-11-2008

Re: Rubbish router, terrible wifi and line drop outs.

@Robbiej
The details of how to set up the BT routers for use on Plusnet are at: https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/td-p/1795292
Regards
Richard
grahamt
Rising Star
Posts: 580
Thanks: 18
Registered: ‎05-04-2008

Re: Rubbish router, terrible wifi and line drop outs.

Alternatively, if you no longer have your BT router, go here:

https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363

read the first post, go to the last few pages to see the current state of play, and then ask Bob Pullen to push the latest firmware to your Hub One.