Rubbish router, terrible wifi and line drop outs.
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Rubbish router, terrible wifi and line drop outs.
29-04-2021 10:33 PM
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Have been with Plusnet since the beginning of the year on the fire unlimited package. Previous to this I had been with BT for my phone line and internet for 5 years without any line or wifi issues.
Since moving over to plusnet:
Wifi connection throughout the house is intermittent, despite having separated the 5g channel
Wifi speeds across the entire house when working is abysmal, never had any issues with previous routers
The Line goes offline/down at least twice a day, normally during working hours
Line speed from a PC plugged in to the LAN shows a great down/up speeds, however the wifi, even sat next to the router on a mobile device/tablet is rubbish.
I'm considering just binning plusnet off and going back to BT. It certainly seems like the router cannot handle 10+ devices using the wifi, even during day when a majority of them a turned off/locked and I'm working from home my video and voice calls will drop out. Even worse when sharing a screen.
Why cant I post new topics?
29-04-2021 10:30 PM
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Unable to start new topics.
Re: Why cant I post new topics?
29-04-2021 10:32 PM
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Seems that posting router logs in a post flags your post as spam.
Re: Rubbish router, terrible wifi and line drop outs.
on 29-04-2021 10:34 PM - last edited on 30-04-2021 9:10 AM by dvorak
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Wifi logs are full of the following:
th00: STA bc:83:85:26:97:41 IEEE 802.11: Client associated | |
17:58:10, 29 Apr. | ath00: STA bc:83:85:26:97:41 IEEE 802.11: Client disassociated |
17:58:10, 29 Apr. | ath00: STA bc:83:85:26:97:41 IEEE 802.11: WiFi registration failed |
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Port forwarding
|
Moderators Note: Personal information removed
Re: Rubbish router, terrible wifi and line drop outs.
29-04-2021 10:36 PM
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Moderators Note
This topic has been released from the spam filter and others merged in.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Rubbish router, terrible wifi and line drop outs.
30-04-2021 7:21 AM - edited 30-04-2021 7:21 AM
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I'm considering just binning plusnet off and going back to BT. It certainly seems like the router cannot handle 10+ devices using the wifi,
Just go back to using your BT router. All you need to do is change the PPPoE username and password to your plusnet ones.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Rubbish router, terrible wifi and line drop outs.
30-04-2021 8:20 AM
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The details of how to set up the BT routers for use on Plusnet are at: https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/td-p/1795292
Regards
Richard
Re: Rubbish router, terrible wifi and line drop outs.
30-04-2021 5:18 PM
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Alternatively, if you no longer have your BT router, go here:
https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363
read the first post, go to the last few pages to see the current state of play, and then ask Bob Pullen to push the latest firmware to your Hub One.
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