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Rubbish Service

jmsholmes
Newbie
Posts: 2
Registered: ‎02-04-2015

Rubbish Service

I have been 'upgraded' to the fibre service now for 44 days, of these I have only been able to access the internet for 17  days.
I currently have no service, it has been off now for 5 days.
I have had 4 failed appointments by bt engineers who appear to ignore me.
I am totally at a loss as to what to do.
I am fed up phoning Plusnet and listening to extremely annoying music.
My only resort is to seek legal advice,
A very very disgruntled customer.
jim:red All caps in title changed as per Forum Rules mod:end
7 REPLIES
ericgripp
Grafter
Posts: 182
Registered: ‎26-04-2013

Re: RUBBISH SERVICE

Hi Jmsholmes,
Just a suggestion, assuming you have the openreach and plusnet modem, can you try turning both off for an hour then turn them back on. Turn off plusnet then openreach. Then after an hour turn back on openreach then the plusnet one.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Rubbish Service

I'm very sorry to see that you've had problems.
I'm sure the team dealing with your issues have already raised escalations for you. Our team are now looking to re-appoint for you and do everything we can to restore service.

EDIT: I'm on with BTw now to find out what's happened. I will update your ticket when I get further details.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Rubbish Service

Sorry to ask , but if you update his TICKET  is he informed how to find it now !
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Rubbish Service

He should receive an email with a link
goldenfibre
Pro
Posts: 2,848
Thanks: 86
Fixes: 6
Registered: ‎01-06-2010

Re: Rubbish Service

Not always the case. Some email come with answer on it but no link. And other email come with answer with a ticket link on it. It's just hit and a miss sometimes on email.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Rubbish Service

The link should come through with the reply.
Edit: Answering the question that was asked.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
jmsholmes
Newbie
Posts: 2
Registered: ‎02-04-2015

Re: Rubbish Service

Thanks for all your consideration.
I am only able to post on here and read emails after purchasing a Vodafone Mobile wi-fi device - very useful, if I cant get this sorted this may be the way to go!
We seem to be in the same position we were in about three weeks ago, what annoys me is that no one has been to my house to ascertain the problem I am just left staring into space waiting for this phantom engineer to visit.
Ah well - life has its ups and downs
JH
ps - sorry about the caps