Routing & packet loss

[#1]

I need reliable access to this site and am having problems with dropped connections and lost messages to the server chat.
Tracing route to www.virtualdj.com [54.230.8.33]
over a maximum of 30 hops:
  1    7 ms    7 ms    7 ms  lo0-central10.ptn-ag03.plus.net [195.166.128.192]
  2    7 ms    7 ms    7 ms  link-b-central10.ptn-gw02.plus.net [212.159.2.138]
  3    7 ms    7 ms    7 ms  xe-5-3-0.ptw-cr02.plus.net [212.159.0.110]
  4    7 ms    7 ms    7 ms  amazon-gw-a.lonap.net [5.57.80.8]
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    7 ms    7 ms    7 ms  176.32.106.39
  8    7 ms    7 ms    7 ms  178.236.3.117
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    7 ms    7 ms    7 ms  server-54-230-8-33.lhr3.r.cloudfront.net [54.230.8.33]
Trace complete.

Tracing route to www.virtualdjradio.com [52.0.120.216]
over a maximum of 30 hops:
  1    7 ms    7 ms    23 ms  lo0-central10.ptn-ag03.plus.net [195.166.128.192]
  2    7 ms    7 ms    7 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.136]
  3    7 ms    7 ms    7 ms  xe-5-3-0.ptw-cr01.plus.net [212.159.0.108]
  4    8 ms    8 ms    7 ms  195.99.126.138
  5    8 ms    8 ms    8 ms  core3-te0-0-0-15.faraday.ukcore.bt.net [213.121.193.164]
  6    8 ms    8 ms    8 ms  peer2-et-10-3-0.faraday.ukcore.bt.net [62.6.201.171]
  7    8 ms    7 ms    7 ms  213.137.183.32
  8    92 ms    92 ms    92 ms  t2c1-p0-0.be-bru.eu.bt.net [166.49.208.150]
  9    92 ms    92 ms    93 ms  166-49-169-14.eu.bt.net [166.49.169.14]
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    88 ms    88 ms    88 ms  205.251.245.47
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.

[#2]

Changing gateway made no difference either. I also tried with the old Technicolor router and on initial tracert it was good but subsequent tracerts are all similar to this.
Tracing route to virtualdjradio.com [52.0.120.216]
over a maximum of 30 hops:
  1    8 ms    8 ms    7 ms  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
  2    7 ms    7 ms    7 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.144]
  3    31 ms    7 ms    14 ms  xe-4-2-0.ptw-cr01.plus.net [212.159.0.240]
  4    8 ms    7 ms    7 ms  195.99.126.138
  5    8 ms    8 ms    8 ms  core3-hu0-3-0-0.faraday.ukcore.bt.net [213.121.193.160]
  6    8 ms    8 ms    8 ms  peer2-et-3-3-0.faraday.ukcore.bt.net [62.6.201.165]
  7    7 ms    8 ms    8 ms  213.137.183.38
  8    92 ms  103 ms    93 ms  ixp1-xe-0-0-0-0.us-ash.eu.bt.net [166.49.208.77]
  9    89 ms    87 ms    87 ms  166-49-169-14.eu.bt.net [166.49.169.14]
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    88 ms    88 ms    88 ms  205.251.245.123
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.