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Router user name and password

lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Router user name and password

My internet has suddenly stayed orange when trying to connect to the internet.
My iPad has took me to my Plusnet hub one router , I’m not sure what my username and password is.
Is there anyone one around to help.
4 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,126
Thanks: 491
Fixes: 41
Registered: 30-06-2016

Re: Router user name and password

It's the same as you use to log into your account. You could also try resetting your router by pushing in the factory reset button using a paper clip or similar. Hold in for around 30 seconds. This should reset your log in details automatically.

lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Re: Router user name and password

Do I use the @plusdsl.net or my hotmail.co.uk?
Plusnet Help Team
Plusnet Help Team
Posts: 7,288
Thanks: 2,074
Fixes: 364
Registered: 21-04-2017

Re: Router user name and password

Hi there.

You'll use your username in the format of username@plusdsl.net

More info can be found over here.

 

With that said, I've tested your line and I can see your broadband circuit is affected by a major service outage.

We've been given an estimated completion date of by 9pm tonight.

 

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
lxkid
Grafter
Posts: 42
Thanks: 1
Registered: 02-05-2013

Re: Router user name and password

Thank you , you’ve put my mind at ease I’ve been going round the bend trying to get it to come on.
I will leave it now till later.

Thanks