Router stuck on connecting
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Router stuck on connecting
04-12-2017 9:30 AM
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Could you give your end a check?
Re: Router stuck on connecting
04-12-2017 11:55 AM
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Good place to check for faults https://status.zen.co.uk/broadband/outages.aspx
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Re: Router stuck on connecting
04-12-2017 4:55 PM
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Looks like I’ll have to wait and see
Re: Router stuck on connecting
04-12-2017 5:37 PM
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Or you could contact them and get the fault reported.
Re: Router stuck on connecting
05-12-2017 11:38 AM - edited 05-12-2017 11:40 AM
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Re: Router stuck on connecting
05-12-2017 12:52 PM - edited 05-12-2017 12:53 PM
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Re: Router stuck on connecting
05-12-2017 2:00 PM
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Cheers for your PM.
Testing your line is showing your router in sync to the cabinet and isn't identifying a definitive cause of the problem.
Have you tried a factory reset of your router?
If you still can't connect, it may also be worth logging into the router settings at 192.168.1.254 just to make sure you're connecting with yourusername@plusdsl.net and your account password as the password.
Failing that, I'd head on over to http://faults.plus.net as it's likely we'll need to investigate this with our suppliers.
Re: Router stuck on connecting
05-12-2017 2:47 PM
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Re: Router stuck on connecting
05-12-2017 2:54 PM
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Re: Router stuck on connecting
05-12-2017 3:31 PM
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Done a complete factory reset now - still getting the above errors. Nothing else I can do checked everything nothing looks broken or damaged
Re: Router stuck on connecting
06-12-2017 1:06 PM
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The third day now - still getting the PADO/PADS timeouts and the LCP down errors...
We've even gone ahead and tried a second router to no joy.
Re: Router stuck on connecting
11-12-2017 2:57 PM
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Re: Router stuck on connecting
12-12-2017 8:50 PM
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Sorry for my late reply also
Yes, the router came on Friday, however, upon attempting to connect the router would falt out refuse to connect... So utilising the new phone cable that came with the box we turned off the Openreach box to connect it just to check it wasn't that cable - upon switching that back on, everything worked.
So we don't really know if it was the new router or the Openreach box in the end, but we kept the Plusnet router running so that it's easier to find and check faults.
Also, we just had a disconnect for a few minutes, and now the speed seems to have capped at 35mbps - I assume it's just everything trying to resync again?
Re: Router stuck on connecting
13-12-2017 2:29 PM
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I'm happy to hear you're able to connect.
Testing your line isn't showing your speed to be capped.
Profile Name | 0.128M-40M Downstream, Retransmission High - 0.128M-20M Upstream, Retransmission Low |
The sync rate is on target too for your estimates.
Sync Status | In Sync |
Downstream Speed | 38.3 Mbps |
Upstream Speed | 7.6 Mbps |
Getting around 35mbps on a speed is about right as it's not very often your throughput would be the same as the actual sync rate. Let us know if you experience any further problems.
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