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Router staying orange

Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Router staying orange

Internet has been working perfectly untill Today, router went to flashing orange with the bb sign underneath it , tried power cycling ,tried resetting password in both router and account ,still nothing ,help !
18 REPLIES
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Router staying orange

Tried factory resetting aswell ,is there any work in my area ? Any other ideas would be appreciated
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Router staying orange

Anybody ?
Community Veteran
Posts: 1,255
Thanks: 182
Fixes: 30
Registered: 13-08-2015

Re: Router staying orange

Does your phone line work?

Have you reported a fault?

Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Router staying orange

Phone line works fine ,im going to have to report a fault ,it has been all working perfectly ,untill this morning
Community Veteran
Posts: 1,255
Thanks: 182
Fixes: 30
Registered: 13-08-2015

Re: Router staying orange

It could be worth going through the steps in the Help Pages testing from the "hidden" test socket in the Master Socket if you have one, and trying another router if you have one.

Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Router staying orange

Its ok looks like a local outage
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Router staying orange

Sorry to hear you're having connection problems

From looking at your connection, I can see a couple of drops recently.

 

Testing your line isn't identifying any Major Service Outages linked to your broadband circuit.

Are you still having problems?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Router staying orange

Yeah the drop outs were me power cycling the router ,i phoned up and the member of your help team said there a outage in my area ,and having checked the exchange status ,plus net reported Major service loss in my area ,so i and the member of the help team assumed this was the issue
Community Veteran
Posts: 1,255
Thanks: 182
Fixes: 30
Registered: 13-08-2015

Re: Router staying orange

Is your router still orange?The chart above only shows a couple of outages so something does not add up?

Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Router staying orange

Yes its still orange the drop outs were me power cycling the router , and my exchange is showing major outages in mt area and area code ,so i assumed this is why my router is still orange and wont connect,untill the exchange is sorted?
Community Veteran
Posts: 1,255
Thanks: 182
Fixes: 30
Registered: 13-08-2015

Re: Router staying orange

Then the graph that @Gandalf has shown is not your line - apart from the two short drops it is showing you are connected.

Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Router staying orange

@Lee83

Mind dropping me a PM with your username so I can double check?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Router staying orange

Thanks for your private message @Lee83, it looks like I was on the wrong account. I think your email address registered to your forum account is used by a different account, so I was bringing up that when searching by your email.

 

This is looking better. I say better, actually worse, but more in line with what you're experiencing.

 

Testing your line isn't showing any outages associated with your broadband circuit, however the test is failing to complete correctly and I believe you've spoken with one of my colleagues who has raise a fault to our suppliers.

We'll provide an update within 24-72 hours via this ticket

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Lee83
Dabbler
Posts: 17
Registered: 08-11-2016

Re: Router staying orange

@Gandalf ,could you check for me ,that its not any kind of authentication error ,as i have read that these can cause the same problem that im having