Router staying orange

[#1]

Because im still running orange on the router ,i know i have a ticket open but it would be one less cause to rule out

[#2]

If the orange light is flashing, then the router isn't in sync to the exchange. (A router would sync first, then authenticate). If the light is solid orange then it's likely to be an authentication issue.

Things you can try to fix this type of issue is a factory reset of the router, and complete a router setup at http://192.168.1.254 - you'd connect using yourusername@plusdsl.net and your account password.

[#3]

@Gandalf ive done all that already ,must be a sync issue , thank you for the quick reply though

[#4]

No problems, it looks like you've contacted my colleague Benj on Facebook. A non appointed task has been raised (this essentially means this will first be investigated externally). We should have updates by close of play on Friday.