Router set up query

[#1]

We were sent a Hub One modem/router to replace our BT Open Reach Modem and  old router - 1 box to replace 2 existing boxes.

But BT did not fit another phone socket in our office - they ran a cable from the master phone socket and fitted the BT modem directly on the end of this cable in our office.

So we now have the Hub One modem/router connected to our existing Open Reach modem and the broadband is worse than before, probably due to the two modems on our broadband line?

It is not possible to have the modem router in our hallway as there is no spare power socket.

What are our options - do BT need to fit a proper phone socket in our office so that we can plug in the Hub One into it?

Thanks

[#2]

This sounds really odd! You connect the Hub One direct to the Master Socket via the grey DSL socket using the supplied phone lead installed by the engineer (dont forget to also use the inline ADSL filter box if your master only has a single socet). The Openreach modem should not be connected at all.

[#3]

Example picture below....

[#4]

Apologies but you have not really answered my query. We cannot use the master socket in our hallway BECAUSE THERE IS NO SPARE POWER SUPPLY.

BT ran a cable from the master socket to our office and I thought this was a secondary phone socket. But perhaps they were being lazy/sloppy/cheap but they just attached this to a BT modem. 

So what can we do to get our Hub One connected in our office? Do BT need to come and take off the BT modem and put a proper secondary phone socket on?

[#5]

BT ran a cable from the master socket to our office and I thought this was a secondary phone socket. But perhaps they were being lazy/sloppy/cheap but they just attached this to a BT modem. 

Are you saying that they just provided a plug on the end of the cable , which plugs into the BT modem ? rather than a socket ?

I don't see how else they would connect to the BT modem

If that's the case then then the plug that fits into the BT modem should fit into the DSL port on the Hub one

[#6]

The extension cable which is only 10 metres long is plugged into the back of a BT OpenReach modem. Ok I'll have another look at it this afternoon.

[#7]

Is there a reason you can't plug the same lead into the Hub?

[#8]

I have just double checked our set up.

We have a master double socket in our hallway and we did plug in the Hub One directly into the master socket (with no ADSL filter) using our existing internet cable. The Hub One shows an amber light with a red flashing broadband signal indicating a problem with our line and that we have to call PlusNet.

But if we plug the BT Open Reach modem into the master socket and then attach the Hub One to the modem, we get the constant blue (OK) light and we have broadband but any streaming iPlayer TV occasionally freezes.

Any ideas or we have to call PlusNet?

[#9]

Are you using the correct socket on the Hub one? If you are using a modem then you would connect the cable to the WAN port, ,but direct to the master socket you should be using the DSL port.

[#10]

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@sandx wrote:

...ay BECAUSE THERE IS NO SPARE POWER SUPPLY.

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There's no need to shout at me  We're all fellow users trying to assist each other unless the user says "staff / admin" next to their name. 

Hope you get sorted out quickly, good luck.

[#11]

So if your Hub One is plugged in to the master socket in the hallway then it does not connect but if you use the modem then you can connect the modem to the hub using the WAN port. When you connect the HubOne in the hallway directly in place of the modem are you making sure to use the DSL socket on the hub not the WAN socket and plugging in to the master socket DSL port or filter?

[#12]

Yes we plugged the internet cable into the Broadband/DSL socket which is on the far left hand side of the back of the Hub One, as per dgilbert2's picture shown above on this post. There's no other socket that would fit anyway.

[#13]

So to recap, if you plug the Hub One in to the master socket in your hall with no other connections you do not get a blue 'connected' light. However your old arrangement with the modem connected in the hall and the router in your office then everything works. If so all this discussion regarding insufficient mains sockets in you hall is a red herring and is confusing everybody. If the above scenario is correct then this is indicating that the Hub One is faulty and needs to be replaced.

However, before you go down that path is a question in my mind whether you are trying to connect your old router in to your network. If so it needs converting into a switch/WAP. You can't leave it as it is. Also the Ethernet extension cable must be plugged into one of the four LAN sockets on the Hub One, NOT the WAN socket as was required by the old arrangement.

If you need the extended Ethernet cable for more than one office equipment and don't feel competent to reconfigure you old router than get an Ethernet Switch for distributing wired Ethernet or a Wireless Access Point for wireless in that part of the house. These are not expensive.

[#14]

I would login to your Hub One when "in the hallway" and check the Broadband settings are correct, ie your xxxx@plusdsl.net username and password. Sorry I cannot find the instructions for this at the moment, perhaps someone else can point you in the right direction.

[#15]

Sorry, I seem to be confusing people. Can I clarify that we are not using the old router at all? We are just still having to use the BT Openreach modem despite being told we shouldn’t be using it.

Before, we had this set up…. Master Double Socket – 10 m long internet cable (to upstairs btw but as you said, it is irrelevant wherever it is) – BT Openreach modem – yellow ethernet – old Plusnet Router – this gave us acceptable Broadband service.

Then we tried this as per the instruction guide with the Hub One…

Master Double Socket – 10 m long internet cable – into the Broadband/ADSL socket of the Hub One. We are not using an Ethernet cable or the BT modem at all here. This gives us an amber light with red flashing broadband error. No service.

And it is only by doing this that we get some form of broadband which is seems a bit slower

Master Double Socket – 10 m long internet cable – BT Openreach modem – connected by yellow ethernet cable to the red socket at the back of the Hub One = blue light showing all OK

So everyone is saying we should not be using the Openreach modem but that is the only way we can get any broadband. If the Hub One is faulty how is it giving us broadband when it is connected to the BT modem?