Router restart
Hi @eddiegrant1988,
I'm sorry to hear that you're experiencing these issues. As @Terranova667 has suggested, it's likely that there's something in the local area that is causing the router to lose connection at 2PM, most likely on a timer. If there is anything that you can think of in your own property that might be the source of this issue then I would recommend temporarily disabling it for a few days (if possible) to see if this stabilizes the connection.
Alternatively, if you haven't already then I'd also recommend checking out our online troubleshooting guide, which can be found here. I would also recommend setting the router up within the test socket in the property as well, another guide on which can be found here.
I have the same but 2am-ish? (I did search the forum but this didn't come up)
I can confirm our boiler has no timer, nothing is kicking in at 2am in our flat at all. Completely quiet, but it goes down (green then orange flash), wifi disappears, reappears and if I go to the status page it says 'disconnected' then reconnects a few minutes later. Usually around 2-2:30am. Hard to tell if it's every night cos I'm not on the Net at that time every night, but it's almost every night I've used it, it's regular.
I'm suspecting Plusnet has some reset/reboot/update system running that is regularly tripping? Odd that it's both 2 O'Clock.
