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Router resets with watchdog reset (cause: 0x3) - hardware fault?

dandiplo
Newbie
Posts: 1
Registered: ‎09-02-2021

Router resets with watchdog reset (cause: 0x3) - hardware fault?

Hi. I've been experiencing fairly frequent short disconnects where the Plusnet One Hub router has reset. The cause always seems to be logged as "watchdog reset (cause: 0x3)". 

Here's a recent example from the Event Log:

 

09:27:14, 10 Feb. ( 17.820000) Boot reason: watchdog reset (cause: 0x3)

09:13:00, 10 Feb. ( 17.840000) Boot reason: watchdog reset (cause: 0x3)

08:15:06, 10 Feb. ( 18.030000) Boot reason: watchdog reset (cause: 0x3)

10:06:33, 09 Feb. ( 17.690000) Boot reason: watchdog reset (cause: 0x3)

 

As myself, my wife and children are all working / schooling from home then we very much need a reliable internet connection. Being disconnected in the middle of calls etc. is becoming annoying.

Looking at similar threads (eg. this, this and this) on this board about this it seems to indicate a possible hardware fault. So should I be looking to get a new router? Will Plusnet send me one? How do I progress this?

 

 

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