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Router resets at 0010 everyday

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Newbie
Posts: 4
Registered: ‎18-10-2019

Router resets at 0010 everyday

I've had plusnet for a while now and this issue has been evident the whole time I've had the service. I raised it once before but nothing came of it.
My router appears to reset at 0010 every morning. It goes to a solid orange light for approximately a minute the returns service.

Really annoying when you are in the middle of gaming or streaming something.

Anyone else have this or a fix?

I've tried looking through the router settings but cannot find anything.

Whilst going through the router settings it was interesting that the connection timer did not reset however the internet timer did.

Help!
8 REPLIES 8
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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Router resets at 0010 everyday

Hi @Nkr87,

 

It does look like your connection is dropping out at roughly the same time every day like you said:

 

 

This could indicate something internal in the house that's coming on triggering the router to disconnect. Can you think of anything roughly at that time that's switching on? Things like heating system, alarm call, burglar alarm, Hive system!

 

It is also possible that it might be a line card fault or a fault at the exchange on main distribution frame, but we would like first to make sure that nothing internal is causing the disconnections as it is often the case with this type of fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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Seasoned Hero
Posts: 5,362
Thanks: 2,367
Fixes: 159
Registered: ‎30-06-2016

Re: Router resets at 0010 everyday

@Nkr87 

Are you on the Economy 7 electricity tariff? 

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Newbie
Posts: 4
Registered: ‎18-10-2019

Re: Router resets at 0010 everyday

Hey @Beyhive

Thanks for your reply.

Nope nothing turns on or off at this time every day in my flat.

Nothing out gets disrupted at all, it is just the internet that drops.

The router does not lose power or anything else it's so odd.

What would be the next steps from here.

For the other comment I am not on economy 7.
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Plusnet Help Team
Plusnet Help Team
Posts: 1,199
Thanks: 231
Fixes: 51
Registered: ‎22-01-2018

Re: Router resets at 0010 everyday

Thanks for getting back to us @Nkr87 and ruling out the above.

 

To be honest it is likely to be a faulty port or REIN causing the issue and would need you to raise a fault here. Please get back to us here once you have reported it and we will get this picked up.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
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Newbie
Posts: 4
Registered: ‎18-10-2019

Re: Router resets at 0010 everyday

@SammyM

Thanks for getting back to me.

I have logged the issue using the link you provided.
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Plusnet Help Team
Plusnet Help Team
Posts: 1,230
Thanks: 136
Fixes: 55
Registered: ‎26-03-2018

Re: Router resets at 0010 everyday

Hi @Nkr87,

Thanks for getting back to us. I've responded to your ticket, which can be viewed here. Once you've had the chance to respond back, please let us know so we can pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Newbie
Posts: 4
Registered: ‎18-10-2019

Re: Router resets at 0010 everyday

@TheMightyAJ

I have responded to the ticket.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Router resets at 0010 everyday

Hi there @Nkr87 I've booked the engineer visit for Friday 25th October between 1pm and 6pm. Please let us know if you need this amending but if that date is fine, get back to us on Friday after the visit and let us know how it goes.