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Router rebooting at the same time each day

simck123
Newbie
Posts: 1
Registered: 04-05-2018

Router rebooting at the same time each day

I have got Unlimited Fibre Extra, and the router (Hub One) appears to reboot every day at approximately 6:50am. I have attached a copy of the log. Please can somebody tell me why this is happening and is there a fix for the problem? I work from home and I need a constant connection. @bobpullen is this something you can please help with?

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated Unknown

 

06:50:17, 04 May. (513813.040000) CWMP: session completed successfully 06:50:17, 04 May. (513812.870000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo 06:50:08, 04 May. (513804.590000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username 06:50:08, 04 May. (513804.580000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' 06:50:06, 04 May. (513802.650000) WAN operating mode is VDSL 06:50:06, 04 May. (513802.650000) Last WAN operating mode was VDSL 06:50:05, 04 May. (513801.290000) PPP IPCP Receive Configuration ACK 06:50:05, 04 May. (513801.290000) PPP IPCP Send Configuration ACK 06:50:05, 04 May. (513801.280000) PPP IPCP Receive Configuration Request 06:50:05, 04 May. (513801.150000) PPP IPCP Send Configuration Request 06:50:05, 04 May. (513801.140000) PPP IPCP Receive Configuration NAK 06:50:05, 04 May. (513801.130000) PPP IPCP Send Configuration Request 06:50:04, 04 May. (513799.940000) PPPoE is up -​ Down Rate=59926Kbps, Up Rate=19978Kbps; SNR Margin Down=15.3dB, Up=12.2dB 06:50:04, 04 May. (513799.920000) CHAP authentication successful

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,338
Thanks: 1,120
Fixes: 90
Registered: 04-04-2007

Re: Router rebooting at the same time each day

That log excerpt doesn't tell us anything. It just shows the device establishing a PPP connection to the Internet and then talking to our hardware management platform i.e. it's after the event that caused the reboot, and the reboot itself.
I can check the management platform our side to see if it's anything we triggered but it won't be until after the bank holiday.
I'm also unaware of anything that would cause a periodic reboot like this without subsequently preventing you from accessing the Internet. Firmware updates do it, but you're already on the latest.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

RichardB
Pro
Posts: 373
Thanks: 117
Fixes: 4
Registered: 19-11-2008

Re: Router rebooting at the same time each day

Hi simck123,

Does anything in your house turn on at 6:50, maybe your heating?

Perhaps the neighbours?

Perhaps a business starting?

Electrical noise bursts can cause broadband to disconnect and the broadband then reconnects after the noise has ceased.

 

nenkovaeleonora
Newbie
Posts: 4
Registered: 06-05-2018

Re: Router rebooting at the same time each day

a friend of mine for some time has begun to kick my router or I do not know about breaking the Internet

I do not know if it's the same time