Router problem.
Hi @feet,
I'm sorry to hear of the problems that you're experiencing with your broadband connection at the moment.
I've had a look into this for you and the connection log on our side isn't showing many drops. For reference, the connection log from 30/03 up to today is as follows:
However, I've tested your line and it's currently syncing at 17mbps - half of your minimum guaranteed speed of 34mbps, so there definitely seems to be an underlying issue. The test result is as follows:
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found. |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 17.0 Mbps |
| Upstream Speed | 6.8 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Estimated Line Length In Metres | 821.4 |
| Upstream Rate Assessment | Good |
| Downstream Rate Assessment | Very Good |
| Interference Pattern | Not Detected |
| Service Impact | No Impact Observed |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-40M Downstream 4dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off |
| Time Stamp | 2018-03-28T15:30:00 |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 39.9 Mbps | 39.9 Mbps | 39.9 Mbps |
| Up Stream Line Rate | 7.3 Mbps | 8.0 Mbps | 7.8 Mbps |
| Up Time | 452.0 Sec | 900.0 Sec | 899.3 Sec |
| Retrains | 0.0 | 1.0 | 0.0 |
As the test isn't picking up the cause of this issue, please can you run through the troubleshooting checks here and let us know if these don't resolve the problem.
