Router problem and poor response to a ticket raised
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Router problem and poor response to a ticket r...
Router problem and poor response to a ticket raised
22-11-2017 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I've raised a ticket on the 15th November and have yet to receive a resolution. My router (plusnet supplied) is constantly dropping connection and not allowing connection by additional devices. I've had to restart the thing numerous times.
Please send me a new router.
Re: Router problem and poor response to a ticket raised
22-11-2017 11:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router problem and poor response to a ticket raised
23-11-2017 1:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's now 23/11/2017 and I continue to experience issues with this router.
I'd like a response please.
Re: Router problem and poor response to a ticket raised
24-11-2017 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll give you a little bit more and then I'll commence cancellation with you.
Re: Router problem and poor response to a ticket raised
24-11-2017 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for contacting us via Twitter. I'm sorry to hear you're experiencing connection problems.
Apologies that your ticket wasn't picked up in a timely fashion.
Testing your line isn't finding any issues and the connection from the router to the exchange is stable:
It sounds like your devices are connecting wirelessly to the router?
If that's the case, can you run through the steps in the troubleshooting guide below?
https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
Re: Router problem and poor response to a ticket raised
24-11-2017 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had the same issue for the last 9 months, and unfortunately its not down to the edge router, the line PN's end is causing the DC's - Had enough. Good luck getting sorted out!
Re: Router problem and poor response to a ticket raised
30-11-2017 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The simple aspect of this is that the router worked perfectly for some time and now it doesn't.
I'm also a tad angry that the advice in your suggested solution is for me to buy hardware. I'm sorry but I've already bought hardware from you and it's not working!
Please fix this.
Re: Router problem and poor response to a ticket raised
27-12-2017 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am STILL having the same problems with YOUR kit.
please send me a replacement!
Re: Router problem and poor response to a ticket raised
27-12-2017 4:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Router problem and poor response to a ticket r...