cancel
Showing results for 
Search instead for 
Did you mean: 

Router or line fault?

nigel1971
Grafter
Posts: 114
Thanks: 2
Registered: 20-05-2014

Router or line fault?

Can somebody from plusnet staff check my line stats please and show a visual radius? not sure if it's a router fault or a line one, sometimes i can't connect wirelessly, i get the red light on the router at times (other morning for example) and had to reset it, fibre speeds all over the place and ping rates been getting a bit high of late.
Cannot hear a fault on the phone line itself and seems clear.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Router or line fault?

Here's the visual radius, I'll run a line test and post the stats shortly:
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Router or line fault?

Line test results:
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
The test is picking up a potential issue with the copper line, but those stats and the radius logs aren't concerning me really.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
nigel1971
Grafter
Posts: 114
Thanks: 2
Registered: 20-05-2014

Re: Router or line fault?

Not too bad but seems i can't go a week without a dropout, i'll keep an eye on it but the drops seems to be during early hours.