Router not arrived and more!
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Router not arrived and more!
10-09-2015 2:59 PM
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Anybody else having, or had the same or similar problems?
Andy
Re: Router not arrived and more!
10-09-2015 3:15 PM
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Best advice i can give is to stay on hold for as long as it takes. Maybe you'll get through to someone.
Re: Router not arrived and more!
10-09-2015 3:34 PM
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It's all a bit 'shoddy' isn't it.
Re: Router not arrived and more!
10-09-2015 3:37 PM
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Unfortunately it looks like the agent placed the order incorrectly. Your phone is active now however we have to wait for our suppliers records to update before we can place the fibre order
@autobob
I can see our Provisioning team are chasing this up for you.
Re: Router not arrived and more!
10-09-2015 4:01 PM
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Can I axpect to be notfied of this formally soon, with details and dates etc? Being that I've already paid for this service I would expect a prompt response.
Re: Router not arrived and more!
15-09-2015 12:11 PM
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Re: Router not arrived and more!
15-09-2015 5:28 PM
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Re: Router not arrived and more!
15-09-2015 5:30 PM
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Re: Router not arrived and more!
15-09-2015 7:31 PM
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I hope you have more luck than I seem to be having, my current broadband finishes on 20th and doesn't look like will be connected by then despite overlapping the two providers by just over a month!
Re: Router not arrived and more!
16-09-2015 9:21 AM
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Re: Router not arrived and more!
16-09-2015 10:53 AM
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It is just not good enough I have given Plusnet just over a month to get this in.
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