Router not arrived and activation date was yesterday.
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Router not arrived and activation date was yesterday.
07-03-2018 10:41 PM
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I have paid for a new router and it has not arrived. My activation date was yesterday but I have not received any communication apart from a new bill.
I've tried live chat on and off when I can and also rang but didn't have hours to wait and I cannot find an email to ask anyone.
What is the best way to sort this please?
Re: Router not arrived and activation date was yesterday.
08-03-2018 1:51 AM - edited 08-03-2018 1:51 AM
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Moderator's note by Mike (Mav): OP post in Broadband removed because cross-posting is not allowed as per Forum rules.
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Re: Router not arrived and activation date was yesterday.
08-03-2018 12:48 PM
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Re: Router not arrived and activation date was yesterday.
12-03-2018 10:39 AM
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Hi @DB2
I can see that your router was dispatched a few days ago, so should be with you shortly if it hasn't arrived already.
Let us know if there's anything else we can assist you with.
Best Wishes,
Dave
Re: Router not arrived and activation date was yesterday.
14-03-2018 11:14 AM
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Will old router show as not working when I’m actually connected?
Debbie
Re: Router not arrived and activation date was yesterday.
14-03-2018 1:12 PM
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If you’re changing from standard broadband to fibre then the Hub One that you have been sent works on both. If you use this now it should automatically change over when the service is upgraded.
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Re: Router not arrived and activation date was yesterday.
14-03-2018 2:13 PM
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Hi Debbie. Just to echo on here with what I've updated your ticket with.
Our suppliers have advised us that the fibre work was delayed due to engineer availability.
Sorry for the inconvenience caused
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