Router loosing connection frequently
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Router loosing connection frequently
13-12-2019 7:06 PM
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I have to restart the router 2 or 3 times before it reconnects.
What could the cause be? I have tried changing channels etc but its no better
Any help will be welcome,
Thanks Ben
Re: Router loosing connection frequently
14-12-2019 6:38 PM
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Hi @Benpeacock04,
I'm sorry to hear that you're experiencing this issue. From what you're describing the connection sounds like it's dropping out, however when we're testing the line we're unable to detect this occurring or any reason why it would occur. Are you noticing any sort of pattern behind the drops or are they seemingly random?
Re: Router loosing connection frequently
14-12-2019 7:06 PM
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Could the problem be the router itself?
Regards Ben
Re: Router loosing connection frequently
16-12-2019 1:07 PM
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Hi @Benpeacock04, thanks for getting back to us.
I have tested the line but this shows that you are in sync at 40mb and no faults are being detected. How often do you see the drops occur (where the light turns orange)?
Looking at your connection logs we are can only see 3 drops occur since 20/11/19 (see image below). Do these correspond to the light changing orange/ reboots your end, or are you seeing this more frequently than shown in the graph?
If you haven't already, I would advise having a run through these troubleshooting steps and getting your router connected to the test socket for the time being.
Re: Router loosing connection frequently
18-12-2019 3:52 PM
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Regards Ben
Re: Router loosing connection frequently
18-12-2019 4:12 PM
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Hey @Benpeacock04,
That to me indicates the issue was the face-plate. We only support upto the test socket in terms of the infrastructure, you can acquire a new face-plate from Amazon/Currys PC world etc - you can pick them up for about £3-4.00.
Thanks.
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