Router light orange unable to connect
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- Re: Router light orange unable to connect
Router light orange unable to connect
15-06-2020 11:44 AM
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My internet went down this morning and hasn't been able to reconnect. Online helper suggests using a phone to test with, but since the year is currently 2020 I don't have access to a landline phone. Thought it best to post here before I queue up for the phone support. Maybe someone from plusnet knows what's going on?
Re: Router light orange unable to connect
15-06-2020 12:30 PM
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If you get through to customer services they can perform a line test, other things to test in the meantime would be re-start the router and try it in the master test socket.
Re: Router light orange unable to connect
15-06-2020 12:47 PM
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Thanks for the reply! I only really have one socket, the one BT installed, so it's already plugged in to it in the master socket. I'll keep trying to restart it a few more times and then I guess I have no choice but to call their phone support.
Re: Router light orange unable to connect
15-06-2020 1:39 PM
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Hi, The test socket can be found behind the master phone socket that your router is connected to. See the image and guide in this post: https://www.fasterbroadband.co.uk/guides/how-to-improve-your-broadband-speed does your master phone socket look like the one in the image on this link above. If it does then you should have a small square filter box hanging out of the telephone socket. Follow the guide and plug the filter into the test socket. I don't work for Plusnet but when they do a line test if they don't find a fault they will more than likely ask you to do this.
Re: Router light orange unable to connect
15-06-2020 1:44 PM
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I have spoken with them recently and not had to wait more than five minutes. Free phone number: 0800 432 0200
Re: Router light orange unable to connect
15-06-2020 3:11 PM
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I opened up the openreach socket and inside there is what could be a test socket, but it's blocked by some plastic thing which seems impossible to remove without breaking the entire thing.
I'll give them a call. Thanks!
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- Re: Router light orange unable to connect