Router keeps flashing orange

[#1]

Anyone else had a problem with there broadband router flashing orange all afternoon, this has happend the past few days for a few hours, but today seems to be all day. I’ve tried to contact customer services but web chat is constantly busy and unavailable

[#2 · Accepted solution]

Welcome to the forum @Janeeziboy8912

I would be inclined to run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults

It takes a bit of your time but makes Plusnet aware of your problem, makes them look at it, and gets the problem into the queue for action. And avoids the issues with chat and the phone.

[#3 · Accepted solution]

Welcome to the forum @Janeeziboy8912

I would be inclined to run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults

It takes a bit of your time but makes Plusnet aware of your problem, makes them look at it, and gets the problem into the queue for action. And avoids the issues with chat and the phone.

[#4]

Not when this "A fatal website error 'Mvc_HttpVariableNameConflictException' occured, please try later." appears using the fault reporting link.

They hide it well too.