Router issues
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Router issues
25-09-2020 10:06 AM
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Over the last 3 days my router has gone through a routine of losing the wifi connection. First the light flashes green, then steady green, then flashing orange, then steady orange with the broadband light on then back to blue. It is painful as I am working from home and require a constant connection for online meetings. Please could you advise why it is going through this pattern at least every couple of hours. I have switched from another provider and over the last 3 years have never had a broadband issue, so I know my line is pretty solid, especially as my phone is all good too. Thank you.
Re: Router issues
27-09-2020 7:37 PM
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Hi @jenhen70, I would first advise having a run through our troubleshooting steps here: https://www.plus.net/help/broadband/connection-troubleshooting/ and getting your router connected into the test socket for the time being as shown here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If the issues then persist, please log a fault here with us: https://faults.plus.net and if you let us know once done, we can investigate further.
Re: Router issues
27-09-2020 10:28 PM
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This topic has been moved from Fibre Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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