Router is working but can't get connection
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Router is working but can't get connection
08-10-2017 9:43 AM
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Re: Router is working but can't get connection
08-10-2017 9:53 AM
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Re: Router is working but can't get connection
08-10-2017 10:00 AM
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Re: Router is working but can't get connection
08-10-2017 10:11 AM
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Re: Router is working but can't get connection
08-10-2017 12:01 PM
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Are you sure your order was completed?
I believe if it's still open it'll show up if you put your number in here
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
You could also try logging into PlusNet and see if your Members page says anything.
Brian
Re: Router is working but can't get connection
08-10-2017 12:31 PM
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Re: Router is working but can't get connection
08-10-2017 1:08 PM
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An engineer is required to do some work at the cabinet so it might well have been delayed due to availability. The change can happen any time during the day.
The rest of the page basically tells you what products are available and what speeds you should get. If you have a "clean" line (Range A) then you should get between 39.8 & 53.3 downloads (depending on which package you chose).
Brian
Re: Router is working but can't get connection
08-10-2017 1:43 PM
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Re: Router is working but can't get connection
08-10-2017 1:58 PM
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Probably best to raise a fault - at faults.plus.net
Just send the link to this thead, which will save you typing out the detail again.
A member of staff may pick this up from here, but I guess being a Sunday it might take until Monday.
Re: Router is working but can't get connection
08-10-2017 2:12 PM
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Re: Router is working but can't get connection
08-10-2017 2:14 PM
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Give them a nudge on Monday if you don't hear anything.
I assume they don't have so many staff on today.
You could also try PM'ing a Superuser who can escalate faults.
Hopefully it'll be something minor and you'll be up and running soon.
Re: Router is working but can't get connection
08-10-2017 2:40 PM
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Re: Router is working but can't get connection
08-10-2017 4:15 PM
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@Alex wrote:
You could also try PM'ing a Superuser who can escalate faults.
We can, but it's more difficult over the weekend.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Router is working but can't get connection
08-10-2017 4:30 PM
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Yes i have noticed support is a Bit sparse over the weekend , soon it will be only 5 days a week
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
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