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Router has changed its username itself for the 2nd time! any ideas?

poggs
Dabbler
Posts: 16
Registered: 16-02-2015

Router has changed its username itself for the 2nd time! any ideas?

I have the latest plus router the standy up white one.
My  speed dropped off weeks ago to a very thready 5megs.  So I phoned plus and was told that my system was connecting as someone else.
I then checked my router and saw that the user name had changed itself to username@plusdsl.net
I was told this was impossible so I changed it back to my account name.
Just noticed that its just done the same thing again.  Back again to username.  I'm typing this as someone else :-)  
Any ideas as to why and is the router faulty?
Is this a new one?
dick:blue Username removed from a public forum.
7 REPLIES
Superuser
Superuser
Posts: 3,145
Thanks: 1,573
Fixes: 11
Registered: 10-04-2007

Re: Router has changed its username itself for the 2nd time! any ideas?

Quite possibly your router was incorrectly codfied for TR069 prior to dispatch?  Ask PN to check the label on the base of your router against their TR069 Database entry and also check your Username against the Label.  I'd guess at a simple bit of confusion during dispatch?
Maurice
poggs
Dabbler
Posts: 16
Registered: 16-02-2015

Re: Router has changed its username itself for the 2nd time! any ideas?

I went on chat and was told that the agent thought that my serial number might be on another router.  He did some tidy up in the back end and hopes all should now be well.
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Router has changed its username itself for the 2nd time! any ideas?

Whenever this happens, it's likely to be TR69 as stated above.
We should have noticed this for you when you first mentioned it and sorted it. We should also see two RADIUS logs with different BBEU's (BT reference numbers) which would have identified the fault.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
poggs
Dabbler
Posts: 16
Registered: 16-02-2015

Re: Router has changed its username itself for the 2nd time! any ideas?

bloody just done it again.
connected as some other user name in the router.
No wonder its so slow if im using some other guys plusnet log in.  why does this keep on happening despite me being assured its fixed?
Wrighty11
Grafter
Posts: 55
Registered: 07-04-2014

Re: Router has changed its username itself for the 2nd time! any ideas?

Hi poggs
Done some looking into this and might have worked out the issue with the TR069 login.
If you you find you loose the connection and login as someone else again let us know.
poggs
Dabbler
Posts: 16
Registered: 16-02-2015

Re: Router has changed its username itself for the 2nd time! any ideas?

thanks just off the chat and a new router is being sent out.
hopefully thatll solve it.
thanks for the help. Smiley
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Router has changed its username itself for the 2nd time! any ideas?

Just want to double check, this "other" user isn't tr069 is it? I know that has caused some confusion, so worth asking Wink