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Router flashing, unable to connect - help! :-(

Ragpie05
Newbie
Posts: 3
Registered: ‎05-08-2019

Router flashing, unable to connect - help! :-(

Hello - broadband had been working fine, no changes to anything our end and then out of nowhere this evening we have an orange light and a flashing red b symbol. Have been through the troubleshooting options numerous times, raised it as a fault, cannot get hold of anyone at customer services or via twitter - would like it sorted asap. Anyone have any ideas please?
4 REPLIES 4
Ragpie05
Newbie
Posts: 3
Registered: ‎05-08-2019

Re: Router flashing, unable to connect - help! :-(

Managed to get through to someone via the help chat - they said the router had gone into a 'stale session', did some kinda reset and suggested it should work after a brief wait. Did this but it's still not working. Can someone from Plusnet please look into this for me?
Plusnet Help Team
Plusnet Help Team
Posts: 7,102
Thanks: 731
Fixes: 274
Registered: ‎01-01-2012

Re: Router flashing, unable to connect - help! :-(

Sorry to hear you're having connection issues @Ragpie05

I've looked into this and I can see our tests highlighted an external issue which our suppliers are investigating further.

We'll let you know as soon as we have an further update

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Ragpie05
Newbie
Posts: 3
Registered: ‎05-08-2019

Re: Router flashing, unable to connect - help! :-(

Thank you for your reply :-) any ideas how long our service will be down?
Plusnet Help Team
Plusnet Help Team
Posts: 7,102
Thanks: 731
Fixes: 274
Registered: ‎01-01-2012

Re: Router flashing, unable to connect - help! :-(

I'm afraid we don't have a timescale just yet but if anything changes we'll let you know

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team