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Router flashing, unable to connect - help! :-(
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- Re: Router flashing, unable to connect - help! :-(
Router flashing, unable to connect - help! :-(
05-08-2019 8:43 PM
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Hello - broadband had been working fine, no changes to anything our end and then out of nowhere this evening we have an orange light and a flashing red b symbol. Have been through the troubleshooting options numerous times, raised it as a fault, cannot get hold of anyone at customer services or via twitter - would like it sorted asap. Anyone have any ideas please?
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Re: Router flashing, unable to connect - help! :-(
05-08-2019 11:20 PM
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Managed to get through to someone via the help chat - they said the router had gone into a 'stale session', did some kinda reset and suggested it should work after a brief wait. Did this but it's still not working. Can someone from Plusnet please look into this for me?
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Re: Router flashing, unable to connect - help! :-(
06-08-2019 11:10 AM
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Sorry to hear you're having connection issues @Ragpie05
I've looked into this and I can see our tests highlighted an external issue which our suppliers are investigating further.
We'll let you know as soon as we have an further update
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Re: Router flashing, unable to connect - help! :-(
06-08-2019 11:17 AM
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Thank you for your reply 🙂 any ideas how long our service will be down?
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Re: Router flashing, unable to connect - help! :-(
06-08-2019 11:57 AM
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- Re: Router flashing, unable to connect - help! :-(