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Router drops only when using Zoom

Newbie
Posts: 2
Registered: ‎06-01-2019

Router drops only when using Zoom

Our Plus Net Fibre internet is generally very stable but we are experiencing unexpected failures of the connection ONLY during Zoom calls. It’s happened multiple times now - connection is good, we join a zoom call with about five video participants successfully for a few minutes and the connection drops. The Hub shows red lights (no connection), has to be reset and recovers after two or three power on/off cycles. If we rejoin the Zoom call, the connection drops again.

To make matters worse, our Plusnet router forgets the login credentials. No idea why that happens either.

Any advice?
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