Router dropping blue to orange to blue
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Router dropping blue to orange to blue
Router dropping blue to orange to blue
19-10-2017 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Haven't had any problems since getting my fibre broadband in but this week the router and wi-fi has been dropping. Blue to orange etc throughout the day and night. What can be checked or what do I need to do? (Simple terms please lol)
Re: Router dropping blue to orange to blue
19-10-2017 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router dropping blue to orange to blue
20-10-2017 5:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This has also been happening to me in the last few days. Milton Keynes area. I'll notice the internet has gone down, then the light on the router will go orange for a bit, and then it all goes back to normal.
Re: Router dropping blue to orange to blue
25-10-2017 12:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies for the delayed response.
@23anneda Our tests are showing a external fault on the line which is most likely the case. We've raised this for you
@skeegan138 I can see you've reported a fault regarding this which we're investigating
@Havel I can see there was a few drops last week but it seems stable now?
Re: Router dropping blue to orange to blue
30-10-2017 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Happened again last night.
Re: Router dropping blue to orange to blue
31-10-2017 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It doesn't look like the physical connection has dropped in 2 days.
And line tests aren't finding any issues. If your router light changed colour, it could be a microdrop.
Can you run through the troubleshooting here making sure your router is plugged into the test socket as explained here letting us know how it goes?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Router dropping blue to orange to blue