No internet for last 24 hours now, work from home (since before it became popular!) so this is going to be big issue on Monday and it doesn't seem to be going anywhere fast.
My BT Home hub dropped offline yesterday morning. Worked fine and then the connection dropped. Now I've just got the purple flashing light. Logged a ticket, heard nothing back all day so called support at 4.30ish, they did some tests and concluded no line faults (I have a ring tone and line sounds clear) but router wouldn't sync. It's been passed "to the right team" but been no update since.
There is Gas works not far from there who have the road up. And another house on our block has also lost their connection (to Sky). But the adjacent houses are fine, so I wouldn't have thought they've cut through fibre? I have ordered a new router which should arrive today, but as it was working fine until the line dropped, I'm sceptical that's the issue. I changed the splitter and cable and we tried the test socket to no avail.
Anyone been in similar boat and what was the problem in the end?
