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Router disconnecting

squiggley
Hooked
Posts: 8
Registered: 22-06-2007

Router disconnecting

Every night for the past week I've noticed that the PN router seems to disconnect at 17:58. My son tells me that it happens at other times during the day at the same times.
Any ideas?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Router disconnecting

Hi there,
I can see one or two disconnections at other times but there does appear to be a clear pattern for the disconnections at approximately 6pm.
Diagnostics don't show anything obvious so unless there's anything perhaps on a timer such as central heating that you can eliminate yourself I'd report a fault: http://faults.plus.net
<img src="http://community.plus.net/visualradius/generated/image14476688373917.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
CL01
Grafter
Posts: 67
Registered: 03-04-2014

Re: Router disconnecting

I seemed to be having them but only on wifi, wired connections were stable. After switching to another router I haven't noticed any drop-outs. Hope this helpsSmiley
squiggley
Hooked
Posts: 8
Registered: 22-06-2007

Re: Router disconnecting

Have switched router back to the Netgear D600 I had, this seems to have cured that problem but the eldest couldn't get world of warcraft to work despite port forwarding everything required. However gave it the dd-wrt software and all seems to be fine.