Router disconnect & lan cable
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Router disconnect & lan cable
15-12-2017 9:29 AM
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I am having issues with my router loosing connection and my lan cable gets disconnected at random even when the router has not lost connection. I have tried different cables and ports to no improvement, as for the router loosing connection i’m Unsure what trouble shooting I could do. Turning it on and off a couple of times seems to eventually sort it until the following day or a couple of days if I’m lucky, when it looses connection again.
Re: Router disconnect & lan cable
15-12-2017 9:40 AM - edited 15-12-2017 10:01 AM
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I'd try another router if I were you. Also make sure that you have not got any other electrical equipment ( that might be faulty and interfere with it ) within a few feet of your router.
To see If you're eligible for a new router from plus net you'll need to contact tech support. If you're not try eBay . Are you on ADSL or fibre? What set up do you have ?
Re: Router disconnect & lan cable
15-12-2017 10:17 AM
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Fibre only joined Plusnet last month.
Re: Router disconnect & lan cable
15-12-2017 10:24 AM - edited 15-12-2017 10:30 AM
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Well-
What is the phone line like? have you got any interference or noise?
if so try a quiet line test with a corded phone by calling 17070
full instructions are here https://www.plus.net/help/broadband/connection-troubleshooting/
Re: Router disconnect & lan cable
15-12-2017 10:32 AM
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Phone line is good I check out the troubleshooting link. Thank you
Re: Router disconnect & lan cable
15-12-2017 10:46 AM
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if you're power cycling your router to try to clear a fault don't do it too often. Leave it off for up to ten mins before restarting. Regularly restarting it can cause the equipment at the other end of your connection to register somethings wrong and can also cause your router problems as it's designed to be left on 24/7
Which router is it?
Id go through the fault checking process and if it's not resolved report a fault to PN .
( given the number of faults reported to PN you may have to wait for a response from tech support. Or you may be lucky and a tech support may pick up your problem here and help! )
Good luck
Re: Router disconnect & lan cable
15-12-2017 11:01 AM
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The router is a sagemcon Plusnet one, hope that’s right I just copied it from the box.
Re: Router disconnect & lan cable
15-12-2017 2:00 PM
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Contacted Plusnet support told me to check my line with bt (I have and everything seems to be fine).
Now have to wait 3 days with router plugged into back of main socket.
They could not tell me why my lan cable was dropping even though the connection was fine.
So I guess I have to wait until Monday now.
I have’nt got a spare router to try as I would like to see if that is the real problem here.
Re: Router disconnect & lan cable
15-12-2017 2:11 PM
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When you say your LAN cable is "dropping" , can you be a little more explicit?
Is this a local (Area) network ethernet cable from the router to your computer or device?
If so what is the cable plugged in to ?
What condition is it in?
How are you noticing / registering these drops?
Or are you referring to soemthign else?
Cheers
Re: Router disconnect & lan cable
15-12-2017 2:13 PM
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So , you have your line rental with BT . Do you know What tests they ran ?
( Things can get more complicated and less clear, when you have line rental and boradnad with dfferent supliers as they can end up balming each other for the problem)
Re: Router disconnect & lan cable
15-12-2017 2:38 PM - edited 15-12-2017 2:41 PM
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That’s what I’m afraid of. No idea on what test they done. Just said the line is okay.
Regards to the lan cable, it is connecting my games console to the router so I can get a stable connection, well that was the plan. Have tried different cables and different ports. It says lan cable not connected when it drops out.
Im running wireless currently to try and keep the disruption as less as possible. It’s been fine since I contacted them but had gone out twice prior.
Re: Router disconnect & lan cable
15-12-2017 3:08 PM
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So your games console says lan not connected and presumably you cannot then connect on line
what's the status of the led on the router for the corresponding lan port when this happens ?
Have you logged into the router as administrator and checked the console is shown as a connected device in the my home network set up? Does it have an IP address in the range the router offers ? It should be between 198.168.1.2 and 192.168.1.xxx
also check that no devices are blocked in the access control panel .
Re: Router disconnect & lan cable
15-12-2017 4:11 PM
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@runhare @Walks please note that the gui on the router is unreliable ( known issue ) as to whether a device is connected or not, so personally wouldn't use it to try and diagnose things, however you could use the troubleshooting->event log tab with the wirelan category selected in the drop down, you would then see the connects/disconnecs on the lan ports, also has a wifi cat for the same which can also be useful
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