cancel
Showing results for 
Search instead for 
Did you mean: 

Router delivery date

FIXED
ericw400
Newbie
Posts: 1
Registered: 09-07-2017

Router delivery date

I'm due to get fibre installed next Friday (14/7/17). My Router hasn't arrived yet and my account says the order has not been placed. Does anyone know how close to install date plusnet send the new router. 

2 REPLIES
Moderator
Moderator
Posts: 26,301
Thanks: 1,402
Fixes: 75
Registered: 14-04-2007

Re: Router delivery date

It is supposed to be despatched 1st class 48 hours before 'go live' date but they are sometimes missed off the procedure.

Staff input would help here.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Router delivery date

Fix

Your router should be with you a couple of days before activation. I've just made sure that's ordered and on the way for you. -Chris

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff