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Router delivery date

FIXED
ericw400
Hooked
Posts: 7
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Registered: ‎09-07-2017

Router delivery date

‎09-07-2017 11:33 AM

I'm due to get fibre installed next Friday (14/7/17). My Router hasn't arrived yet and my account says the order has not been placed. Does anyone know how close to install date plusnet send the new router. 

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Strat
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Re: Router delivery date

‎09-07-2017 11:58 AM

It is supposed to be despatched 1st class 48 hours before 'go live' date but they are sometimes missed off the procedure.

Staff input would help here.

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Chris
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Re: Router delivery date

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‎09-07-2017 1:22 PM

Your router should be with you a couple of days before activation. I've just made sure that's ordered and on the way for you. -Chris

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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