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09-07-2017 11:33 AM
I'm due to get fibre installed next Friday (14/7/17). My Router hasn't arrived yet and my account says the order has not been placed. Does anyone know how close to install date plusnet send the new router.
Fixed! Go to the fix.
09-07-2017 11:58 AM
It is supposed to be despatched 1st class 48 hours before 'go live' date but they are sometimes missed off the procedure.
Staff input would help here.
Customer and Forum Moderator. Windows 10 Firefox 100.0.2 (64-bit (64-bit)
09-07-2017 1:22 PM
Your router should be with you a couple of days before activation. I've just made sure that's ordered and on the way for you. -Chris
