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Router delivered for upgrade, no change in service

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Hooked
Posts: 7
Registered: ‎22-10-2007

Router delivered for upgrade, no change in service

How long does it take for the speeds to increase?  Had the router delivered, but the speeds are exactly the same and I'm not sure if I'm still being charged more for the lower speeds!

 

An update by a real person would be handy.

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 124
Thanks: 29
Fixes: 13
Registered: ‎31-03-2020

Re: Router delivered for upgrade, no change in service

Hey @xhippy01, I've looked into this for you and corrected an issue with the profile on Openreach's side. I've included more info in my email to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team