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Router connected but can't connect to internet

EmilyH
Newbie
Posts: 2
Registered: ‎06-03-2018

Router connected but can't connect to internet

Apparently I am connected to the internet, but am unable to do anything that requires a connection.

6 REPLIES
EmilyH
Newbie
Posts: 2
Registered: ‎06-03-2018

Re: Router connected but can't connect to internet

Just realised this should be in Fibre Broadband

 

richi
Aspiring Pro
Posts: 112
Thanks: 63
Fixes: 2
Registered: ‎17-11-2017

Re: Router connected but can't connect to internet

Sounds like you have DSL sync, but PPP hasn't authenticated. If so, this seems to be a common problem, but one Plusnet denies being a pattern.

Baldrick1
Seasoned Champion
Posts: 1,725
Thanks: 754
Fixes: 61
Registered: ‎30-06-2016

Re: Router connected but can't connect to internet

Welcome to the forum.

Is this a new connection?

Plusnet tend to send out emails regarding these in the morning, often before the work is completed. After Openreach do their connecting Plusnet still have to activate the account. This can take up until midnight.

Browni
Aspiring Hero
Posts: 2,291
Thanks: 787
Fixes: 46
Registered: ‎02-03-2016

Re: Router connected but can't connect to internet

Were you due to be connected today?

If you pop your number into the DSL Checker and look at the narrative below the estimated speeds there should be something along the line of an open order on this line is due to complete on hopefully todays date.

 

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Moderator
Moderator
Posts: 18,479
Thanks: 2,844
Fixes: 229
Registered: ‎06-04-2007

Re: Router connected but can't connect to internet

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 5,830
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Router connected but can't connect to internet

@EmilyH Sorry to hear that.

If you can PM me your username we can look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team