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Router connected but can't connect to internet

EmilyH
Newbie
Posts: 2
Registered: ‎06-03-2018

Router connected but can't connect to internet

Apparently I am connected to the internet, but am unable to do anything that requires a connection.

6 REPLIES 6
EmilyH
Newbie
Posts: 2
Registered: ‎06-03-2018

Re: Router connected but can't connect to internet

Just realised this should be in Fibre Broadband

 

richi
Aspiring Pro
Posts: 146
Thanks: 74
Fixes: 3
Registered: ‎17-11-2017

Re: Router connected but can't connect to internet

Sounds like you have DSL sync, but PPP hasn't authenticated. If so, this seems to be a common problem, but one Plusnet denies being a pattern.

Baldrick1
Moderator
Moderator
Posts: 11,618
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Router connected but can't connect to internet

Welcome to the forum.

Is this a new connection?

Plusnet tend to send out emails regarding these in the morning, often before the work is completed. After Openreach do their connecting Plusnet still have to activate the account. This can take up until midnight.

Moderator and Customer
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Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Router connected but can't connect to internet

Were you due to be connected today?

If you pop your number into the DSL Checker and look at the narrative below the estimated speeds there should be something along the line of an open order on this line is due to complete on hopefully todays date.

 

Mav
Moderator
Moderator
Posts: 22,371
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Registered: ‎06-04-2007

Re: Router connected but can't connect to internet

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Router connected but can't connect to internet

@EmilyH Sorry to hear that.

If you can PM me your username we can look into this for you.

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 Matthew Wheeler
 Plusnet Help Team